-IMPORTANT TERMS and CONDITIONS-
PLEASE READ before purchase:
All parts ordered from or under the name of Mobtown Offroad are not DOT approved and are intended for offroad use only. Due to the nature of off-roading, all variances in conditions and use cannot be foreseen and therefore the safety of any person associated with use of products from Mobtown Offroad is out of our control and we cannot be held liable for said event or any vehicle or product failures due to unforeseen events or improper use or abuse when using products manufactured or sold by Mobtown Offroad.
Modification to any vehicle by installing parts manufactured by Mobtown Offroad could alter vehicle’s on-road performance in the event of a crash, resulting in bodily harm or property damage. In purchasing any item from Mobtown Offroad, the buyer hereby assumes full responsibility in any property damage or personal injury that may occur while using products manufactured and sold by Mobtown Offroad. Mobtown Offroad will not take responsibility for personal injury or property damage arising from usage or failure of parts manufactured and/or sold by Mobtown Offroad.
Do not purchase or install any part manufactured or sold by Mobtown Offroad if you do not agree with above terms, and that you do not feel competent in installing safely and correctly. Improper installation or manufacturing procedures of DIY components can lead to personal injury or death, or property damage; a qualified professional should install all products, only skilled individuals should complete all DIY parts. Mobtown Offroad reserves the right to change pricing, material specifications, or any other specifications associated with their products without prior notification.
Mobtown Offroad accepts payments through our online store at anytime of the day or night. We accept Visa/Mastercard/Discover/Amex cards, or if you’re local we accept cash as well. If you’re picking up your purchase in person you will be charged Maryland State Sales Tax of 6% which is added to order totals. Local pick up of orders should be pre-arranged as we are not always available to assist customers within our business hours. All orders must be paid in full prior to pick up, shipping or delivery. Hours of operation are Monday through Friday from 8:00am-5:00pm EST.
Products manufactured and sold by Mobtown Offroad may ship via USPS, FedEx, or multiple LTL Freight Companies, or other methods to be decided by the sole discretion of Mobtown Offroad. Not all services are available for all products, and not all services will be able to deliver to home ship-to addresses provided when ordering. Shipping charges and any additional duties or fees are the sole responsibility of the customer and must be pre-paid prior to shipment. Some orders must be sent freight due to the dimensions and/or weight of products. All freight shipments will be delivered to a local Freight Terminal near your address provided at the time of the order or to a commercial address that you provided. The commercial address must have either a loading dock or a forklift and must have standard business hours. Additional fees my apply such as but not limited to: residential surcharges, lift gate charges, or call-before-delivery surcharges, or storage surcharges if the customer is unavailable to accept delivery. These additional fees are the responsibility of the customer and are out of our control once your order leaves our shop.
Any shipping damages incurred shall be the responsibility of the customer once a shipment is signed for. DO NOT sign for a damaged shipment! All orders sent from Mobtown Offroad are insured, however each shipping company has different terms for processing damaged goods claims and signing for a shipment means you are accepting the goods in the condition received leaving little to no method of recourse for replacement or insurance reimbursement. The shipping company who delivered your order should be contacted immediately or within 24 hours maximum of receiving your shipment if you find hidden damage.
Powder coated items may receive minor nicks, scratches, or bumps during shipping and handling. We take every precaution possible to package our shipments to prevent these damages, though sometimes they do occur, and the shipping companies do not reimburse for minor cosmetic damage, nor will Mobtown Offroad. Powder coated products can easily be touched up with Rustoleum spray can bed liner, or similar matte finish paint if a scratch is to bare metal.
If for some reason you are not satisfied with your product, Mobtown Offroad will accept returns on any non-custom product for refund of the original purchase price less shipping fees incurred as well as a 20% restocking fee. Items must be returned within 14 days of date which the customer originally receives their products. Parts that have been received by customer and have been modified from the original design and/or conditions in any way are no longer acceptable for return. Returns will not be accepted after 14 days from Customer’s original receipt of their product, and all returns must be pre-arranged with an RMA prior to shipping them back. Any return shipping costs must be covered by the customer. All returns must be received in like-new condition, and with original packaging intact where items have been shipped in packaging in to be eligible for a refund. We take a lot of care, time and technique in packaging your order to ensure a safe delivery and we ask that you do the same when returning to us. If it arrives back to us damaged, we reserve the right to refund your order.
Customers who wish to cancel a current order can do so within 48 hours of placing their order for a full refund. If a cancellation is requested after this initial 48 hour time, we will still accept cancellations up until fabrication of the order has been started. Cancellations outside the 48 hour window will be charged a 20% order cancellation fee. Method of which the refund will be processed in the form of credit reversal.
Orders cancellations for custom ordered parts are eligible for cancellations within the above terms.
All cancellation requests must be made over the phone at (302) 272-8729 or through email.
Parts manufactured by Mobtown Offroad are warranted against defects in workmanship only, for a term of 1 year from the purchase or delivery date (whichever is later). Powder coating or other finishes applied to products sold by Mobtown Ofroad are not covered under this Warranty. Powder coating is very durable, but not invincible. Damages due to Neglect, Abuse, Collision, or Improper use of our products are not covered under our limited warranty. Trail damage such as dents, dings, or scratches in our armor products are not covered under this warranty and are considered to be normal wear and tear on off-road products.
In buying products manufactured, designed, and sold by Mobtown Offroad, Purchaser agrees not to reproduce, reverse engineer, duplicate, or manufacture any duplicates of our products. Purchaser also agrees to not engage in any action that would result in the duplication of Products for resell or manufacture by a Dealer or any other organization, company, person, etc. Customer/Purchaser may not purchase or use any Mobtown Offroad products for the purpose and intent of development and redesign of a similar alternative, or substitute product. Purchaser agrees not to engage in any practice that would involve compromising our company market share or our customer base due to redistribution, redesign, re-engineering, manufacturing, etc. any of our products. Purchaser agrees to not provide any design knowledge or specifics whatsoever to our competitors, companies, and/or individuals; All information regarding our products design and specification should be held as our trade secrets. Purchaser of product is held accountable and punishable by law to fullest extent for any product specifications, dimensions, photographs, etc. that are shared with competitors, individuals, etc in an effort to re-create, resell, redistribute, or redesign our products or similar products.